Terms of service

1. The service

DeskTeam provides AI assistants ("AI employees") that answer calls, follow up with leads by email and, once texting launches, by text, chat on your website and book appointments for your business. Features marked "coming soon" aren't available yet, and we may change features over time.

2. Who can use it

DeskTeam is for businesses in the United States. You must be at least 18 and able to agree to these terms for your business.

3. Your responsibilities

• Consent for texts. You must have the consent the law requires before you ask us to text anyone, including contacts you import or send us. You must honor opt-outs.
• Call recording notices. Calls may be recorded and transcribed. Every call opens with a recording and AI notice; if your state's law requires more, such as a caller's explicit consent, you're responsible for it.
• Accurate information. Keep your services, hours, prices and rules up to date. Your AI employees answer from what you and your website provide.
• Lawful use. Don't use DeskTeam for unsolicited marketing, illegal content, or anything that violates carrier or messaging rules.
• Your account. Keep your login and API keys secure. You're responsible for activity under your account.

4. Not an emergency service

DeskTeam is not a 911 or emergency service and must not be relied on for emergencies. Callers with emergencies should contact 911.

5. AI limitations

AI can make mistakes. Your AI employees may misunderstand a caller, give incomplete answers or miss a booking. Review conversations regularly and take over when needed. DeskTeam doesn't provide professional, medical, legal or financial advice.

6. Phone numbers and messaging

Texting in the US requires carrier registration of your business (10DLC), which can take days and can be refused by carriers. We can't guarantee that every call connects or that every message is delivered.

7. Fees

You pay the fees for your plan, plus any usage charges we agree on in your order. Fees are billed in advance through our payment provider and are non-refundable except where the law requires. We'll tell you at least 30 days before any price change.

8. Your data

You own your business data and your customers' conversations. You let us use them to provide and secure the service. Our privacy policy explains how we handle information.

9. Our property

We own DeskTeam, its software and its content. We give you a limited, non-transferable right to use it while you're a customer.

10. Cancelling

You can cancel at any time, effective at the end of your billing period. We may suspend or end your access if you break these terms or put others at risk.

11. Disclaimers

DeskTeam is provided "as is", without warranties of any kind, to the extent the law allows.

12. Limitation of liability

To the extent the law allows, we aren't liable for indirect or consequential losses, such as lost profits or lost jobs, and our total liability is limited to the fees you paid in the 12 months before the claim.

13. Indemnity

You'll cover our reasonable costs from claims caused by your content, your contact lists or your breach of these terms.

14. Governing law

These terms are governed by the laws of Tunisia, without regard to conflict-of-law rules.

15. Changes

We may update these terms. We'll post changes here and tell you about significant ones in advance.

Contact

Ahmed Mribai, operating as DeskTeam
9013 Oued Zarga, Beja, Tunisia
[email protected]